RETURNS AND EXCHANGES
** CHRISTMAS RETURNS PERIOD **
We’ve extended our usual returns period for the festive season. Any item purchased between 1st November and 31st December can be returned up until 31st January.
All other terms and conditions shown below still apply.
CARE OF GARMENTS IN CASE OF RETURN
You have a Duty of Care:
Please ensure that briefs/trunks/boxers etc. (all bottoms) are tried on over your own underwear.
Please note that for hygiene reasons, health and safety, we are unable to accept the return of thongs/strings for exchange or refund under any circumstances, regardless of quantity purchased.
Please do not return any goods if they show signs of being worn, washing, stains, hairs, odours, perfumes, cosmetics, damaged or detached or missing tags or labels, as they will be classed as used and will not be accepted.
Where several items are returned at once, and one of the items has obvious signs of being worn and/or washed, then no items in that return will be accepted due to lack of trust.
Where items were purchased in a multi-pack, the whole pack must be returned.
Returned items must be complete with their original, undamaged retail packaging and any inserts.
Any items, which were delivered in a retail display box must be rigidly protected for return using sturdy cardboard packaging. (Important: Do NOT return them in soft packaging, ie padded bags, Jiffy bags, plastic sacks, brown paper etc). Items returned with crushed display boxes are no longer re-saleable and will not be accepted. We suggest you retain the outer cardboard postal packaging for re-use until you are satisfied with the garment.
Use a method of delivery which provides compensation in the case of loss or damage, they are your responsibility until we receive them. We are unable to accept responsibility for any goods that are lost or damaged in transit to us.
You must bear the cost of returning the items to us, even where you believe the wrong item has been sent by us or the item is found to be not as described, flawed, damaged or defective. Once the problem has been verified your postage cost will be refunded.
UK customers, we would recommend that you return goods via Royal Mail. You should ensure that you can claim compensation should the goods be lost in transit. Further details can be found on Royal Mail’s website here.
International customers, please return goods using a prepaid, insured, traceable method. If you are outside the EU clearly mark your package "RETURNED GOODS" to avoid delays at Customs.
You must advise us of your wish to return goods for any reason within 14 days of receipt. You then have a further 14 days to deliver the goods to us. We reserve the right to refuse to exchange or refund items where these deadlines have not been met.
In the case of an exchange, for UK customers, we will, on the first occasion, return your requested alternative items, delivered free. This may require a price adjustment either way. For second and subsequent returns pertaining to the same order we may make a re-delivery charge. In certain cases we reserve the right to make a refund instead of a replacement. Customers from outside the EU will incur a redelivery charge equal to our original standard charge.
We reserve the right to refuse any excessive and/or bad faith returns.
Please contact us by email in the first instance before returning any items so that we can advise you of the appropriate returns address and any other special details.
Where an order is cancelled in full, we will reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us, where we shall then refund only the basic postage cost). If you are returning only part of your order, your delivery charge will not be refunded.
All items returned will be fully inspected. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (see “Duty of Care” above). In certain cases this will amount to 100% of the value of the goods.
If we decide to refuse a refund under the above conditions, we shall give you the option of having the goods returned to you at no cost if you originally paid for postage. Or if postage was originally free, we will make a charge equal to our basic postage price.
In the case of buy one or more, get one or more free or discounted offers, the free or discounted items will be the least priced ones on the order. Where part of the order is returned for refund; the offer will be subject to recalculation based upon the original order, excluding the returned item(s), and a new total selling price arrived at. The amount to be refunded will be the difference between the original price charged and the newly calculated selling price.
Where free postage above a certain order value has been applied to an order, and part of the order is returned for refund, and this reduces the value of the order to under the free postage threshold, the original postage will become payable and the refund adjusted to accommodate this.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods to us, or
(c) if the goods have not been despatched, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.